Shipping policy
INTHEMASK ships internationally using trusted global logistics partners, including UPS, DHL, FedEx, and other regional express carriers depending on the destination country or region.
Shipping Rates & Calculation
Shipping costs are automatically calculated at checkout based on:
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Destination country/region
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Package weight
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Package volume (dimensional weight)
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Product type and packaging requirements
All applicable shipping fees will be clearly displayed before order confirmation.
Order Processing & Tracking
Once your order is prepared and ready for shipment:
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You will receive a shipment notification email containing tracking information
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Your order status will be updated in your customer account
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Real-time shipment progress can be viewed via the order tracking page:
🔗 https://inthemask.com/pages/order-status-update
Shipping Restrictions
Due to local regulations, customs restrictions, and import policies, we do not ship adult-related products to the following countries and regions:
Middle East & North Africa
Kuwait, Iraq, Syria, Lebanon, Palestine, Jordan, Saudi Arabia, Yemen, Oman, United Arab Emirates, Qatar, Bahrain, Egypt, Sudan, Libya, Tunisia, Algeria, Morocco, Western Sahara, Mauritania, Somalia, Djibouti, Comoros
Africa
Senegal, Gambia, Guinea, Sierra Leone, Mali, Niger, Nigeria, Chad
Europe
Bosnia and Herzegovina, Albania, Kosovo
Asia
Azerbaijan, Iran, Afghanistan, Kazakhstan, Uzbekistan, Turkmenistan, Kyrgyzstan, Tajikistan, Pakistan, Bangladesh, India
Orders placed from restricted regions will be automatically canceled and refunded.
Processing & Production Time
Standard Orders
Most standard orders are shipped within 7 business days after payment confirmation.
Custom & Made-to-Order Products
MOLIFX (MoliFX) Silicone Masks
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Production time: up to 24 weeks for certain models
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Typical production cycle: approximately 4 weeks per mask
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Production time varies by model, complexity, and customization level
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Please contact customer support for exact production timelines
Custom Zentai & NEOGAN Latex Suits
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Production time: 4–6 weeks, depending on customization requirements
Delays & Exceptions
In rare cases, shipping may be delayed due to factors including but not limited to:
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Public holidays
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Logistics disruptions
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Customs clearance
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Supply chain issues
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Force majeure events
If an order cannot be shipped within 14 days after the expected processing period, we reserve the right to provide updated shipment timelines and additional notifications.
Customer Support
If you experience any shipping-related issues or require assistance, please contact our support team: