Terms & Conditions

Welcome to Inthemask.com. Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow and be bound by these rules.

1. General Provisions

These Terms and Conditions apply to all access and use of the website located at www.inthemask.com (the "Site") and our related services. MOLIS CORPORATION (HONG KONG) LIMITED reserves the right to update or modify these Terms at any time without prior notice.

2. Shipping and Logistics

Our shipping and processing charges compensate for the cost of processing, handling, and packing your order.

  • Fulfillment: Most orders are processed through our logistics hub in China.

  • Tracking: You may receive two tracking numbers for a single order due to international transfer protocols.

  • Detailed Rules: For specific information on rates, delivery windows, and customs responsibilities, please refer to our full Shipping Policy.

3. Refund & Return Policy

Due to the handcrafted and intimate nature of silicone masks and custom apparel, specific restrictions apply:

  • Silicone Mask Warranty (48-Hour Rule): We accept quality reports only within the first 48 hours of delivery. We cannot accept reports of rips or breakage after this period as such damage may occur during use.

  • Ineligible Items: Custom items (Moli’s Zentai, MoliFX, NEOGAN) and hygiene-sensitive goods (vagina pants, bodysuits, or items with mouth gags) are strictly non-returnable.

  • Full Process: For a complete list of ineligible items and instructions on how to start a return, please visit our Return and Refund Policy.

4. Quality Assurance

To ensure integrity, we record a video of every package during the packing process. Buyers are encouraged to inspect the package upon delivery and have the right to decline a package if the external shipping box is visibly damaged.

5. Intellectual Property

Any comments, feedback, or suggestions sent to us shall remain the exclusive property of MOLIS CORPORATION (HONG KONG) LIMITED. We shall be entitled to use and disclose such material for any purpose without restriction or compensation to you.

6. Acceptable Use

You agree not to use the Site for any unlawful purpose, including infringing on intellectual property rights, posting abusive content, or engaging in data scraping.

Contact Customer Service

For order assistance, warranty claims, or return authorizations, please contact:

*Please note:

Order tracking records are only retained for up to 6 months. After that, the order status will no longer be available in the tracking page.

Don't fret! If your order has exceeded this timeframe due to extended amount of workload, please contact our customer service team to obtain the latest update on your order progress.

You can email to: molis@inthemask.com and CC yuanlili@inthemask.com