Terms and Conditions

1. General Provisions

These Terms and Conditions apply to all access and use of the website located at www.inthemask.com (the "Site") and our related services. By using the Site, you represent that you are at least the age of majority in your jurisdiction and have the legal capacity to enter into binding contracts.

MOLIS CORPORATION (HONG KONG) LIMITED reserves the right to update or modify these Terms at any time without prior notice. Changes take effect upon posting to the Site. Your continued use of the Site following the posting of revised Terms constitutes your acceptance of those changes.

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict of law principles. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

2. Shipping & Logistics

Our shipping and processing charges compensate for the cost of processing, handling, and packing your order. Shipping fees do not include customs duties, taxes, or import fees.

• Fulfillment: Most orders are processed through our logistics hub in China.
• Tracking: You may receive two tracking numbers for a single order due to international transfer protocols.
• Address Accuracy: You are responsible for providing a complete and accurate shipping address. We are not liable for delays, non-delivery, or additional costs resulting from incorrect or incomplete addresses provided by you.
• Undeliverable Packages: If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect, we reserve the right to charge a reshipment fee or issue a refund less the original shipping cost and any return handling fees.

For specific information on rates, delivery windows, and customs responsibilities, please refer to our full Shipping Policy.

3. Customs & Import Duties

International orders may be subject to customs clearance procedures in the destination country. We are not responsible for customs clearance delays, fees assessed by your country's customs authority, or packages refused by customs.

If you refuse a shipment due to customs charges, the package may be abandoned or returned to us. In such cases, any refund will be subject to our standard return policy and may be reduced by shipping costs, return handling fees, and any duties or taxes paid on your behalf.

Please contact your local customs office for information on duties, taxes, and import restrictions prior to placing your order.

4. Refund & Return Policy

Due to the handcrafted and intimate nature of silicone masks and custom apparel, specific restrictions apply:

• How to File a Claim: To report a quality issue, email our support team at molis@inthemask.com with your order number, clear photos or video of the defect, and a description of the issue. We will cross-reference your report with our packing video record.
• Ineligible Items: Custom items (Moli's Zentai, MoliFX, NEOGAN) and hygiene-sensitive goods (vagina pants, bodysuits, or items with mouth gags) are strictly non-returnable unless defective upon arrival.
• Return Shipping: For eligible returns, the buyer is responsible for all return shipping costs unless the return is due to our error or a confirmed defect.
• Refund Processing: Once we receive and inspect an eligible return, refunds will be issued to the original payment method within 7–14 business days.

For a complete list of ineligible items and instructions on how to start a return, please visit our Return and Refund Policy.

5. Quality Assurance

To ensure integrity, we record a video of every package during the packing process. Buyers are encouraged to inspect the package upon delivery and have the right to decline a package if the external shipping box is visibly damaged.

If you choose to accept a visibly damaged package, please document the damage with photos before opening and contact us immediately.

6. Intellectual Property

All content on this Site—including but not limited to product designs, images, photographs, text, graphics, logos, icons, and software—is the exclusive property of MOLIS CORPORATION (HONG KONG) LIMITED or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from this Site without prior written consent.

Any comments, feedback, or suggestions sent to us shall remain the exclusive property of MOLIS CORPORATION (HONG KONG) LIMITED. We shall be entitled to use and disclose such material for any purpose without restriction or compensation to you.

7. Acceptable Use

You agree not to use the Site for any unlawful purpose, including infringing on intellectual property rights, posting abusive content, or engaging in data scraping. You further agree not to:

• Circumvent or attempt to circumvent any security features of the Site;
• Use the Site to distribute malware, spam, or unsolicited communications;
• Resell or redistribute our products or designs without written authorization;
• Use any automated system (including "robots," "spiders," or "offline readers") to access the Site in a manner that sends more request messages than a human can reasonably produce in the same period.

Violation of these terms may result in termination of your access to the Site and legal action.

8. Limitation of Liability

Our products are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, except as explicitly stated in these Terms or applicable law.

To the fullest extent permitted by law, MOLIS CORPORATION (HONG KONG) LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of the Site or our products.

In no event shall our total liability to you for all claims exceed the amount you paid for the specific product giving rise to the liability.

We are not responsible for delays or failures caused by events outside our reasonable control, including but not limited to natural disasters, pandemics, government actions, carrier delays, or customs clearance delays.